PRIMARY RESPONSIBILITIES  

 

Welcomes guests and customers with a warm, friendly HELLO! 
o Prepares and sells coffee/tea drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, latte, and cappuccino, matcha, etc. 
o Generates revenues by attracting new customers; defining new and expanded services and products 
o Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the brew bar 
o Keeps equipment operational by following operating instructions; troubleshooting breakdowns; performing preventive maintenance; calling for repairs  

o Maintains a clean, safe and healthy work environment by following organization standards and sanitation regulations 
o Improves quality results by studying, evaluating, and helping Manager design efficient processes; implementing changes; maintaining & improving the appearance of the store and brew bar  

o Supports co-workers with special needs by patiently assisting so they can achieve independence and empowerment 

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QUALIFICATIONS/EXPERIENCE  

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o Excellent communication 
o Infectious love of coffee and/or people 
o Ability to keep a calm, mature, professional demeanor when needed 
o Proactive approach to problem-solving 
o A high degree of ethics and obsession with superior customer service 
o Excellent time management skills and ability to self-direct when necessary 
o High level of organization 
o Adaptability and the ability to creatively troubleshoot difficult situations 
o Superior leadership capabilities; ability to work well within groups 
o A passion for small business and quality products 
o Be a model barista, in terms of bar skills, customer service and enthusiasm to share knowledge and kindness 
o Detail-oriented 
o Basic or previous POS knowledge a plus; previous management experience preferred